Answers to common questions about our services
No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid by Company. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine on your furniture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better.
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sandpaper) on the sides of the product.
We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later within 7 days, please get in touch with us on our customer care number or write to us at mail@elegantehomez.in.
Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
After 7 days we will not accept any type of damage.
Assembly service for the products in which assembly is required will be provided by Elegante Homez within 48 Hours of delivery of product.
If its mentioned DIY, that mean product assembly is very simple in few basic steps and the customer has to assemble by himself.
Wherever its mentioned Assembly not required mean product is pre-assembled.
We provide 1 year warranty against any kind of Manufacturing defect in product and In case you notice any manufacturing defect, please get in touch with us on our customer care number or write to us at mail@elegantehomez.in.
Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
Even after 1 year we will provide service but it will be on paid basis. You can get in touch with us on customer care number or write to us at mail@elegantehomez.in.
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