Answers to common questions about our services

First Question

Do you ship to my city and location?

For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted.

Second Question

What is the estimated delivery time?

Products are typically dispatched within 7-15 days of order confirmation. All the products are transported and delivered using nominated third party courier partner for all its furniture, furnishing and Décor items. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. Also you can track your order in our website.

Third question

Are there any shipping charges or any additional hidden charges?

No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid by Company. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

What if I have received a damaged product?

We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later within 7 days, please get in touch with us on our customer care number or write to us at mail@elegantehomez.in.

Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.

After 7 days we will not accept any type of damage.

When will be the assembly done ?

Assembly service for the products in which assembly is required will be provided by Elegante Homez within 48 Hours of delivery of product.

If its mentioned DIY, that mean product assembly is very simple in few basic steps and the customer has to assemble by himself.

Wherever its mentioned Assembly not required mean product is pre-assembled.

What has to be done in case of manufacturing defect in product ?

We provide 1 year warranty against any kind of Manufacturing defect in product and In case you notice any manufacturing defect, please get in touch with us on our customer care number or write to us at mail@elegantehomez.in.

Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.

Even after 1 year we will provide service but it will be on paid basis. You can get in touch with us on customer care number or write to us at mail@elegantehomez.in.

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